Effective Date: July 25, 2025
At Returner.com.ng, your privacy is paramount. We are dedicated to building a platform where legacies are captured and stories come alive, and that dedication extends to safeguarding your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your data when you visit our website, ensuring full transparency in line with our commitment to you.
1. Information We Collect
When you engage with Returner, we may collect different types of information to provide you with the best possible experience:
a. Information You Voluntarily Provide
This includes information you actively choose to give us, such as when you:
- Contact Us: If you use our contact form or email us directly at admin@returner.com.ng, we collect your name, email address, and the content of your message. This information is used solely to respond to your inquiries and improve our services.
b. Information Collected Automatically (Usage Data)
As you navigate and interact with our website, certain information is collected automatically to help us understand how our site is used and to enhance your browsing experience. This may include:
- Device Information: Details about the device you use to access Returner, such as your IP address, browser type (e.g., Chrome, Firefox), operating system (e.g., Windows, macOS, Android, iOS), and device identifiers.
- Browsing Activity: Information about your interactions with our website, including the pages you visit, the time spent on those pages, the links you click, and the sequence of your navigation.
- Referral Source: The website or search query that led you to Returner.
2. How We Use Your Information
The information we collect serves several purposes:
- To Operate and Maintain Our Website: Ensuring Returner functions smoothly and is accessible to you.
- To Respond to Your Inquiries: Addressing your questions, comments, and suggestions submitted via our contact channels.
- To Improve and Personalize Your Experience: Understanding how our content is consumed helps us refine our articles, enhance website features, and tailor your experience to be more engaging and relevant.
- For Analytics and Research: Analyzing trends in user behavior helps us make informed decisions about site development and content strategy.
- To Ensure Security: Protecting our website and users from fraudulent or malicious activities.
3. How We Share Your Information
We believe in transparency regarding data sharing. We do not sell your personal information. However, we may share your information in specific circumstances:
a. With Third-Party Service Providers
We engage trusted third-party companies and individuals to perform services on our behalf. These services include:
- Website Hosting and Maintenance: Companies that provide the infrastructure to keep Returner online.
- Analytics Services: Tools that help us understand website traffic and user behavior (e.g., how many visitors we have, which pages are popular). These services process data in an aggregated and anonymized form where possible.
These third parties are obligated to protect your information and use it only for the purposes for which we disclose it to them.
b. For Advertising and Content Delivery
To support Returner and continue providing our rich biographical content, we display advertisements on our website. As a consequence of serving these advertisements, certain third parties may collect information directly from your browser or device. This involves:
- Placing and Reading Cookies: Third-party advertising partners may place and read their own cookies on your browser. These cookies help them understand your interests based on your browsing activity across various websites, allowing them to serve advertisements that are more relevant to you.
- Using Web Beacons: These are small graphic images (also known as “pixel tags” or “clear GIFs”) that may be used by third parties in connection with advertising to collect information about your interactions with advertisements and our website. This information helps them measure the effectiveness of their advertising campaigns.
Please note that Returner does not control the data collection practices of these third-party advertisers. We encourage you to review their respective privacy policies for more detailed information on their practices, including how to opt out of certain data collection.
c. For Legal Reasons
We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to:
- Comply with a legal obligation or valid governmental request.
- Protect and defend the rights or property of Returner.
- Prevent or investigate possible wrongdoing in connection with the website.
- Protect the personal safety of users of the website or the public.
4. Cookies and Similar Technologies
Returner uses cookies and similar tracking technologies to enhance your experience, analyze site usage, and support advertising efforts.
- What are Cookies? Cookies are small text files stored on your device that help websites remember information about you.
- Our Use: We use both “session cookies” (which are deleted when you close your browser) and “persistent cookies” (which remain on your device for a set period) to provide functionality and gather analytics.
- Third-Party Cookies: As mentioned above, third parties may also place cookies on your device when you interact with their content or advertisements on our site.
For a comprehensive understanding of what cookies are, how we use them, and how you can manage your preferences, please refer to our dedicated Cookie Policy.
5. Your Choices and Rights
You have control over your information:
- Cookie Preferences: Most web browsers are set to accept cookies by default. You can usually modify your browser settings to decline cookies or to alert you when cookies are being sent. Please note that disabling cookies may affect the functionality and features of Returner. For detailed instructions, please see our Cookie Policy.
- Opting Out of Targeted Advertising: Many third-party advertising networks offer mechanisms to opt out of their targeted advertising. You can visit resources like the Network Advertising Initiative (NAI) Opt-Out Page or the Digital Advertising Alliance (DAA) Consumer Choice Page to learn more about opting out.
- Accessing/Correcting Your Information: If you have provided us with personal information (e.g., via a contact form) and wish to review, update, or request its deletion, please contact us.
6. Data Security
We implement reasonable security measures designed to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
7. Children’s Privacy
Returner.com.ng is not intended for use by children under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If we become aware that we have inadvertently received personal information from a child under 13, we will delete such information from our records.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. When we make changes, we will revise the “Effective Date” at the top of this policy. We encourage you to review this page periodically to stay informed about how we are protecting your information. Your continued use of Returner after any changes constitutes your acceptance of the revised policy.
9. Contact Us
If you have any questions, concerns, or comments about this Privacy Policy or our data practices, please do not hesitate to contact our dedicated team:
Email: admin@returner.com.ng
Thank you for trusting Returner with your visit.